Last updated: 15 October 2026
Orders are fulfilled from our logistics centres in Shenzhen, China, Hong Kong, the EU, and the United States — the origin for each product is stated on its product page before you add to cart. For a full breakdown by region, see our Fulfilment Warehouses page. Orders placed before 3:00 PM (London time), Monday to Sunday, are processed within 1–3 calendar days. Public holidays are excluded.
Delivery typically takes 5–15 business days from dispatch, depending on origin, destination, and customs clearance. Timeframes are estimates — we cannot guarantee exact delivery dates.
Customs & Duties
For overseas consignments to Great Britain of £135 or less, applicable taxes and import charges are covered by the courier method and included at checkout. Above £135, applicable charges are payable separately.
The threshold covers the combined goods value, excluding separately stated shipping and insurance. See Duties & Taxes for Northern Ireland.
Other destinations
For other destinations, import duties, taxes and carrier handling fees vary by destination and are your responsibility unless expressly included in the checkout total. They may be collected before delivery.
Return location and postage
Returns go to the overseas fulfilment centre shown on the product page. You pay international postage for change-of-mind returns; we cover postage for approved faulty, damaged or incorrect items. Contact us for instructions. Our London office does not accept returns.
Tracking
A tracking reference is emailed to you as soon as your order leaves our logistics centre. Tracking coverage and carriers vary depending on the fulfilment origin — full details are available on your order confirmation and dispatch notification.
Damaged or Delayed Orders
Please report visible transit damage within 48 hours where possible so we can investigate promptly. Reporting later does not remove your statutory rights. If your order has not arrived within 30 days of dispatch, you are entitled to a full refund or reshipment under our Shipping Guarantee.
For any delivery issue, email sales@bashfashion.co.uk with your order number and tracking reference. We respond within 1 business day, Monday to Friday, 9:00 AM – 5:00 PM (UK time).